Jokerbet is committed to protecting the personal data of every user who interacts with our platform. This Privacy Policy explains clearly what data we collect, why we collect it, how we use and store it, and what rights you hold as a data subject — particularly for our players across Malaysia.
This Privacy Policy ("Policy") describes how Jokerbet ("we", "us", "our", "the Operator", "the Platform") collects, processes, stores, discloses, and protects personal data provided by or generated by users ("you", "User", "Player") of the Jokerbet website at jokerbet.casa and all associated mobile interfaces and digital services.
Jokerbet operates as a responsible online gaming and sports betting platform and acknowledges its obligations with respect to the personal data of its users. We are committed to handling all personal information with the highest standards of care, discretion, and integrity. Your trust matters to us, and this Policy sets out precisely how we earn and maintain it.
By registering an account, making a deposit, placing a bet, or otherwise using the Jokerbet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the Platform and close your account.
Scope of This Policy
This Policy applies to all personal data collected through the Jokerbet website, any mobile applications associated with the Jokerbet brand, customer support interactions (including live chat and email), and any promotional or marketing communications you receive from us. It does not apply to third-party websites or services that may be linked from the Platform.
The following terms have specific meanings throughout this Privacy Policy:
Jokerbet collects personal data across several categories, depending on the nature of your interaction with the Platform. The following table outlines the categories of personal data we collect and provides representative examples of the specific data points within each category.
| Data Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad or passport number (for Malaysian users), selfie or photograph for identity verification |
| Contact Data | Email address, mobile phone number, residential address, postcode, city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam) |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), FPX and DuitNow reference numbers, cryptocurrency wallet addresses, transaction histories, deposit and withdrawal records |
| Account Data | Username, hashed password, account registration date, account status, verification tier, VIP membership level, bonus eligibility history |
| Technical Data | IP address, browser type and version, device type, operating system, session duration, geolocation data (approximate), cookies and session identifiers |
| Behavioural Data | Games played, betting history, wagering amounts, session frequency, sports markets accessed (e.g., EPL, Liga Super Malaysia, UFC), live casino participation logs |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with Jokerbet, feedback submissions |
| KYC Documentation | Copies of government-issued photo ID, proof of address documents, payment method verification screenshots, and any supplementary documents requested by our compliance team |
We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where such data is voluntarily disclosed in communications with our support team in the context of a responsible gambling request.
Jokerbet collects personal data through the following channels and methods:
You provide data directly to us when you register an account on the Platform, complete the KYC verification process, make a deposit using any supported Malaysian payment method (including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, or cryptocurrency), contact our customer support team, or respond to promotional communications.
When you use the Platform, we automatically collect technical and behavioural data through our server logs, analytics tools, and cookie-based tracking. This includes information about your device, browser, IP address, session activity, and interactions with specific games and betting markets.
We may receive supplementary information about you from third-party identity verification providers, fraud detection services, and payment processors engaged to facilitate your transactions. This data is used exclusively to fulfil our KYC, AML (anti-money laundering), and fraud prevention obligations and is handled in accordance with this Policy.
Our Collection Principle
Jokerbet applies a data minimisation principle: we collect only what is genuinely necessary for a specified, legitimate purpose. We do not collect data speculatively or build profiles beyond what is required to operate the Platform, comply with applicable regulations, and deliver our services to you.
Jokerbet processes your personal data for the following specified, legitimate purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your consent or establishing a separate legal basis:
Jokerbet processes personal data only where a valid legal basis exists. The applicable legal bases for our processing activities are as follows:
Jokerbet does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share personal data with the following categories of recipients, strictly for the purposes set out in this Policy:
We engage trusted third-party service providers who process data on our behalf under contractual data processing agreements. These include:
All third-party data processors are contractually bound to process personal data only as instructed by Jokerbet, to maintain appropriate security measures, and not to use your data for any independent purpose.
Jokerbet may disclose personal data to competent regulatory authorities, law enforcement agencies, courts, or other government bodies where required to do so by applicable law, court order, or regulatory mandate. Such disclosures are made only to the extent strictly necessary to fulfil the legal obligation in question.
In the event of a merger, acquisition, restructuring, or sale of all or part of Jokerbet's business assets, your personal data may be transferred to the acquiring entity as part of the business transfer. We will ensure that any such transfer is subject to appropriate data protection safeguards and that you are notified of any material change in the identity of the Data Controller.
No Sale of Personal Data
Jokerbet does not and will not sell your personal data to advertising networks, data brokers, or any third party for commercial gain. Your data is used solely to operate the Platform, fulfil legal obligations, and serve you as a player. This commitment is unconditional.
Jokerbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with applicable legal, regulatory, accounting, and reporting obligations.
The following general retention periods apply to the main categories of personal data we hold:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents its reconstruction. Where anonymisation is not feasible, we apply appropriate technical controls to prevent further access to the data.
Jokerbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or unlawful disclosure. These measures include, but are not limited to:
While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to or from the Platform. You share in the responsibility for security by maintaining the confidentiality of your account credentials and by promptly notifying us of any suspected unauthorised activity.
The Jokerbet Platform uses cookies and similar tracking technologies to operate core Platform functionality, maintain session security, and gather anonymised analytics data. The following table describes the categories of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the Platform to function. Maintains your login session, remembers your language preference, and enables secure payment processing flows. | Session or up to 1 year |
| Functional | Remembers your preferences and settings (e.g., preferred game lobby view, display currency, last visited section) to provide a more personalised experience. | Up to 1 year |
| Analytical | Collects aggregated, anonymised data on how users interact with the Platform — pages visited, session durations, features used — to help us improve performance and usability. | Up to 2 years |
| Security | Used to detect and prevent fraudulent activity, including bot detection, suspicious login pattern recognition, and cross-site request forgery (CSRF) protection. | Session |
Essential and security cookies cannot be disabled as they are strictly necessary for the Platform to operate securely. For analytical and functional cookies, you may manage your preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Platform.
You hold specific rights in relation to your personal data held by Jokerbet. We are committed to honouring these rights within reasonable timeframes and without charge in the majority of circumstances. Your rights are as follows:
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no compelling reason for continued processing, subject to applicable legal retention requirements.
Request that we limit how we use your data in certain circumstances, such as where you contest its accuracy or object to processing.
Request your personal data in a structured, commonly used, machine-readable format for transfer to another controller, where technically feasible.
Object to processing based on our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
Lodge a complaint with the relevant data protection supervisory authority if you believe your data rights have been infringed.
To exercise any of the above rights, please contact our support team via live chat or at the email address provided in Section 14 of this Policy. We will respond to all valid requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.
The Jokerbet Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory component of our KYC process for all accounts, and no withdrawal will be processed until age has been confirmed through documentary evidence.
If we become aware that a person under the age of 21 has registered an account or provided personal data to the Platform, we will immediately suspend the account, delete all associated personal data (subject to any legal obligations to retain evidence of the breach), and report the matter as required by applicable law.
If you are a parent or guardian and believe that a minor under your care has accessed or registered on the Jokerbet Platform, please contact us immediately using the contact details in Section 14 so that we may take appropriate action without delay.
21+ Platform — No Exceptions
Protecting minors from gambling-related harm is a paramount concern for Jokerbet. Our mandatory age verification requirements are applied without exception to every registered account. We cooperate fully with responsible gambling bodies and take every reasonable technical measure to prevent underage access to the Platform.
Jokerbet reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing activities, technological developments, or business operations. Any material changes to this Policy will be communicated to registered users via their registered email address and through a prominent notice on the Platform prior to the effective date of the change.
We encourage you to review this Policy periodically to remain informed of how we manage your personal data. The "Last Updated" date at the top of this page indicates the date of the most recent revision. Your continued use of the Platform following notification of any amendment constitutes acceptance of the updated Policy.
Where a proposed amendment materially affects your rights or our obligations towards you, we will provide a minimum of 14 days' notice before the change takes effect, giving you the opportunity to close your account if you do not wish to accept the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by Jokerbet, please contact us using the following details:
Data Privacy Queries
Submit a privacy request via our 24/7 Live Chat support, available directly on the Platform.
Email Address (Plain Text — Not a Link)
[email protected]Response Timeframe
We acknowledge all privacy-related requests within 2 business days and aim to resolve them within 30 calendar days of receipt.
Data Subject Requests
Please include your registered username and a description of your request when contacting us about your personal data rights.
Six foundational commitments that govern how Jokerbet approaches every aspect of your personal data — from collection to deletion.
We collect only the personal data that is strictly necessary for a clearly stated purpose. No speculative data collection, no unnecessary data points, and no retention beyond what the purpose requires.
All data in transit is protected by SSL/TLS encryption to the same standard used by leading Malaysian banks. Data at rest is encrypted in our secure, access-controlled infrastructure.
Jokerbet does not sell, rent, or trade your personal data to advertising networks, data brokers, or unrelated third parties under any circumstances. Your data is not a commercial product.
Access, rectification, erasure, portability, and objection rights are genuinely honoured at Jokerbet. Submit a request via live chat and receive a response within 30 days — with no bureaucratic runaround.
Every category of personal data has a defined maximum retention period. When that period expires, data is securely deleted or anonymised — we do not hold data indefinitely without justification.
In the event of a data breach that poses a risk to your rights, Jokerbet will notify affected users and relevant authorities within the legally required timeframe. Transparency in adverse events is non-negotiable.
Our support team is available 24/7 to assist with any privacy-related query, data subject request, or concern about how your personal information is handled on the Jokerbet platform.
🔞 For players aged 21 and above only. Gambling involves financial risk — please play responsibly.